Stock permitting, all orders are usually despatched within 24 hours. We expect to deliver your order within 5 working days, although the majority of orders arrive within 48 hours in the Czech Republic. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Further information regarding delivery methods for the following countries:
You will soon be able to pick up your goods at any time during normal working hours at the following address: Máchova 23, 120 00, Praha 2 Vinohrady (close to the Jana Masaryka tram stop). Until that is possible, please give us a call when you would like to pick up your goods, and we‘ll meet you at the above address. You may pay by cash when picking up your goods, or beforehand by bank transfer or payment card over the internet (we’re sorry – we don’t yet accept payment cards at the stock room).
Delivery by Czech Post – Business Package
With this method, Czech Post delivers goods the day following postage. If you are not at home, Czech Post will place the parcel at your closest Post Office and will leave a notice in your post box. You may pick up the goods from the Post Office within 7 days, otherwise they will be sent back to us. Please be aware that resent itmes will be recharged to you.
Prices for the service are:
For orders up to 3000 Kč, paid by bank transfer or payment card, postage will be charged at 80Kč.
For orders up to 3000Kč, paid by cash on delivery, postage will be charged at 80Kč plus CoD fee at 40Kč – totalling 120Kč.
For orders over 3000 Kč, paid by bank transfer or payment card, postage is free.
For orders over 3000 Kč, paid by cash on delivery, a CoD fee of 40Kč will be charged
We recommend that you pay by bank transfer or payment card, security is guaranteed – please see Payment cards for more information.
We are happy to deliver to Slovakiausing the Czech Post business package service. Currently, Slovak customers may only pay by card online. The price for the delivery is calculated as follows:
For orders up to 5000 czk postage is 280 czk
For orders over 5000 czk postage is free. For further information, contact us on firstname.lastname@example.org or call on +420 728 858 799.
Prices and availability of goods may be changed without prior notice. Valid prices are confirmed on placing your order. In the case that the price is higher than that shown in your order form, we will immediately inform you of this fact. You may then either accept or decline the delivery.
To pay for your goods you may use one of the following methods:
Cash on delivery
You may pay in cash on delivery by Czech Post.
Bank transfer - Raiffeisen ekonto
If your bank account is held in Raiffeisen, nothing could be easier – after choosing to pay using this method at the checkout, you will be transferred to the secure payment terminal of Raiffeisen Bank where you may transfer the payment. We then receive the amount within minutes.
We will then send your goods either the same day (if payment is received before 12.00) or the next working day.
Bank transfer (other banks)
Here you may transfer the total amount payable for your order to our bank account. When you complete an order, all necessary details will be displayed for you to make the payment – amount, our bank account number, and the unique order number. An order confirmation also containing this information will be sent to your email address. After transfer, we usually receive the amount on our bank account within 1-3 working days. When we receive the payment, we will immediately send your order.
Our bank account number is 3955789028/5500.
We accept the following payment cards:
o VISA Electron
Payment cards ensure immediate payment of your order, rather than a normal bank transfer of up to 3 days, or the necessity of having cash to pay the postman.
We will be able to send your goods either the same day (if payment is received before 12.00).
Our website and company employees never come into contact with your card details. Card payments are handled outside our website by Raiffeisen Bank’s secure payment transfer system. Please click here to open a new browser window with Raiffeisen’s security statement.